Registration Guidance


If you order prescription medication from us, we will use identity verification services provided by LexisNexis to check your details against multiple sources including the electoral roll and credit reference agencies. By placing an order you are giving us permission to make these checks. Full information is included in our privacy policy.

If we cannot verify your identity using these checks, we will email you to request proof of your date of birth plus evidence of your address, as required of us by the GPhC.

Please ensure that you have provided a correct phone number and email address. Our clinical team will need to call you from time to time in order to ensure that your condition is appropriately monitored and it will create a delay if we do not have the correct details.

If you have an existing account, please do not create another account. If you are experiencing any difficulties, please contact us so that we can resolve the matter.

Thank you for taking the time to read this guidance. If you require any further assistance, please do not hesitate to contact us by emailing admin@whitepharmacy.co.uk or calling us on 01252 299044.