From April 2019, Pregabalin and Gabapentin will be reclassified to a class C controlled substance. As White Pharmacy unable to provide this level of controlled substance we will no longer be able to provide these medicines as part of our online service.

Therefore we are highly advising all of our patients to book an appointment with their current GP or register with a local GP service as soon as possible so that they are not without any medication.

New Pain Patients - How It Works


Register with:

  • Name
  • Email address
  • Phone number
  • Select medication you want to request
  • Fill in questionnaire
  • Upload documentation
  • Pharmacist reviews information with you by phone
  • If approved go to checkout and pay
  • Doctor checks
  • Prescription issued
  • Order dispatched
  • Payment taken



  • Once you're registered and approved you can login and easily upload the medical data onto "My Account" on the White Pharmacy website. We realise that it may take a little while to get your medical history and, in the meantime, we may provide a one-off order as long as the clinical team agrees.