How it works - Prescription only medicines


Start by choosing a product or treatment for your condition. You can then fill in the secure and confidential consultation provided which usually only takes 5 to 10 minutes to complete. Once the consultation is complete, you can add a product for that condition to your basket, choose the day you want us to send the medication and place your order.


A doctor and pharmacist will both review your consultation answers and medication to make sure the treatment is right for you. They will also provide any advice that is important to help manage and treat your condition where necessary. The doctor will sign a prescription for your medication which is then dispensed by our pharmacy team.


You will receive an email to confirm that your medication has been sent together with a tracking number for your order. The delivery, which will be within two days in the majority of cases, is free to most UK destinations. You can choose an alternative delivery address, including a local shop, if that is more convenient.