Complaints Procedure


Complaints

We are aware that from time to time there may be an occasion where a customer may wish to make a complaint or to offer feedback on our services. In this situation please contact us at:

White Pharmacy Ltd
Suite 2 Victoria House
South Street, Farnham
Surrey, GU9 7QU.
Company number 07310254

Tel: 01252 299044 9am-5pm (Monday to Friday)

Email: admin@whitepharmacy.co.uk

Complaints Procedure

We aim to provide the best possible service for our customers so if something goes wrong we would really appreciate you telling us. This will help us to continually improve our processes and learning. If you do have a complaint, please send it in writing to our main office address – see above.

We will respond to your query as soon as possible and contact you regularly until your complaint has been resolved. If your complaint is not dealt with to your satisfaction you may wish to contact the General Pharmaceutical Council:

Telephone: 020 3365 3400

Online form: www.pharmacyregulation.org/contact-us

Contact Form